Support

Something not working, or a question that isn't here? Email support@totalgrams.com. A screenshot helps.

Taking photos

How do I get a good reading?
My scale is set to ounces

That's fine. Total Grams reads displays in grams, ounces, or pounds and ounces, and shows every weight in grams.

A photo needs a look

If Total Grams isn't sure what the food is, it asks: confirm its guess, type what it is, or scan the label. The weight from the scale stays. If it couldn't read the scale, retake the photo.

I forgot to take a photo

Tap "Add it by name" under today's meals (there's a line under yesterday's too), or "Add another food" at the end of a meal, and type what you had. It's looked up like a photo, with a usual portion you can change.

Your log

How do I change something that was logged?

Open the meal and tap the item. You can change its name, weight, and calories and macros per 100 g, and the total updates as you type.

Why did a meal take a while to log?

Photos are read in the background and finish even with your iPhone locked. If you were offline or the app was force-quit, they go out again the next time you open Total Grams.

Is there a limit?

Each subscription can have up to 60 photos and typed foods read a day, which is plenty for weighed meals. The count starts over at midnight UTC, which is evening in the US. Past the limit, photos wait on your iPhone and are read by themselves once the count starts over.

Where is my data, and how do I delete it?

Your meal history is stored on your iPhone, not in an account. Deleting a meal or a photo removes it, and deleting the app removes everything. See Privacy for what's sent to read a photo.

Subscription

How does the free trial work?

Both plans start with 7 days free. If you don't cancel at least a day before the trial ends, the plan you picked starts: $59.99 a year or $8.99 a month. Apple sends the bill.

How do I cancel?
  1. In Total Grams, open Settings and tap Manage Subscription.
  2. Or on your iPhone: Settings › your name › Subscriptions › Total Grams.

The subscription keeps working until the end of the period you've paid for, or the end of the trial.

I paid but the app asks me to subscribe

Open Settings in Total Grams and tap Restore Purchases. Make sure you're signed in to the App Store with the Apple Account you subscribed with.

Can I get a refund?

Apple handles payments, so refunds go through Apple at reportaproblem.apple.com.

Good to know

How accurate is it?

The weight comes from your scale, so it's as exact as your scale. Calories depend on knowing the food: a package's label is used when it's in the photo; otherwise Total Grams uses typical values for that food. Sauces and oils you can't see aren't counted unless you add them.

Is this medical advice?

No. Total Grams gives estimates to help you track what you eat. For medical or dietary advice, talk to a doctor or a registered dietitian.

Which iPhones does it run on?

Any iPhone with iOS 26 or later.